Professional LTL Freight Delivery

At EQCHEN, we partner with premier LTL (Less Than Truckload) freight carriers to ensure your commercial equipment is handled with the highest level of care and professionalism.

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1. Shipping Areas & Exclusions

We offer free standard freight shipping to the Contiguous United States (Lower 48 states). Currently, we do not ship to:

• Alaska (AK), Hawaii (HI), Puerto Rico (PR), and US Territories.
• P.O. Boxes, APO/FPO addresses, or residential island addresses requiring ferry service.

2. Delivery Timeline (2-7 Business Days)

We strive to get your business up and running as fast as possible:

• Order Processing: 1–3 business days.
• Transit Time: 1–4 business days via our regional hubs (NJ, GA, CA, TX).
• Total Estimated Delivery: 2–7 business days.

3. Curbside Delivery & Liftgate Service

To align with industry standards for heavy commercial equipment:

• Curbside Delivery: All deliveries are "Curbside." This means the driver will deliver the unit to your address's curb or loading dock. Drivers are not authorized to move equipment inside the building, up stairs, or perform installation.
• Free Liftgate Service: We provide complimentary Liftgate service for all commercial addresses to safely lower the unit from the truck to the ground.

4. Receiving Protocol (Critical Action Required)

Your signature on the Delivery Receipt (BOL) confirms the item was received in good condition. Before the driver leaves:

1. Inspect the external packaging and the unit for any dents or scratches.
2. If damage is found, you MUST write "Damaged Upon Arrival" on the BOL or Refuse the Shipment.
3. Failure to note damage on the BOL releases the carrier and EQCHEN from liability for shipping damage.

Note: Residential deliveries or locations requiring limited access (e.g., schools, construction sites) may incur additional fees. Please contact us prior to ordering if you are unsure of your location's classification.