Contact
CONTACT INFORMATION
Thank you for your interest in EQCHEN commercial kitchen equipment. We're here to help you find the perfect refrigeration and food service solutions for your business.
Get in Touch
General Inquiries & Sales:
sales@eqchen.com
We typically respond to emails within 24 hours during business days.
Phone
Sales & Customer Support:
917-246-1660
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Mailing Address
EQCHEN
224 West 35th Street, Ste 500
New York, NY 10001
United States
What We Can Help You With
Sales Inquiries
- Product recommendations and specifications
- Bulk and wholesale pricing
- Custom orders and special requests
- Product availability and lead times
Customer Support
- Order status and tracking
- Shipping and delivery questions
- Returns and exchanges
- Technical support and troubleshooting
Warranty & Service
- Warranty claims and registration
- Replacement parts and accessories
- Product maintenance guidance
- Service and repair inquiries
Business Partnerships
- Dealer and distributor opportunities
- Restaurant chain and hotel group accounts
- Equipment financing options
- Volume purchase agreements
Before You Contact Us
To help us serve you better, please have the following information ready when contacting us:
For Sales Inquiries:
- Type of business (restaurant, bar, cafe, hotel, etc.)
- Equipment needs and specifications
- Quantity required
- Delivery location and timeline
For Order Support:
- Order number
- Date of purchase
- Product model or SKU
For Warranty Claims:
- Proof of purchase (order number or receipt)
- Product model and serial number
- Description of the issue with photos if possible
- Date when the issue first occurred
Visit Our Showroom
By Appointment Only
We welcome you to visit our New York showroom to see our commercial kitchen equipment in person. Please contact us in advance to schedule an appointment:
Location:
224 West 35th Street, Ste 500
New York, NY 10001
To Schedule:
Email: sales@eqchen.com
Phone: 917-246-1660
Connect With Us
Stay updated on new products, special offers, and industry insights:
- Subscribe to our newsletter for exclusive deals
- Follow us on social media for product updates
- Check our website regularly for new arrivals
Frequently Asked Questions
Before reaching out, you may find answers to common questions on our website:
- Shipping Policy: Free curbside delivery to contiguous U.S. (2-7 business days)
- Return Policy: 30-day returns on unused equipment in original packaging
- Warranty: 6-year compressor warranty, 2-year parts and labor
- Payment Methods: Visa, Mastercard, American Express, Discover, and more
We're Here to Help
Whether you're outfitting a new restaurant, upgrading your hotel kitchen, or expanding your catering business, our team of commercial kitchen equipment specialists is ready to assist you. We pride ourselves on providing expert guidance, competitive pricing, and exceptional customer service.
Contact us today to discuss your commercial refrigeration needs!
EQCHEN - Your trusted partner for commercial kitchen equipment since [Year]. Serving restaurants, bars, hotels, cafes, and catering businesses across the United States.