Shipping & Freight
What is the estimated delivery timeline?
We strive for fast delivery: Order processing takes 1–3 business days, and transit time via our regional hubs (NJ, GA, CA, TX) is 1–4 business days. Total estimated delivery is 2–7 business days.
Do you offer free shipping and liftgate service?
Yes! We offer free standard freight shipping to the Contiguous United States (Lower 48 states). We also provide complimentary Liftgate service for all commercial addresses to safely lower units to the ground.
What is 'Curbside Delivery'?
Standard delivery is 'Curbside,' meaning the driver will deliver the unit to your address's curb or loading dock. Drivers are not authorized to move equipment inside the building or perform installation.
What should I do when my equipment arrives?
Crucial: Inspect the unit for damage BEFORE the driver leaves. If damage is found, you MUST write 'Damaged Upon Arrival' on the BOL (Delivery Receipt) or Refuse the Shipment. Failure to do so releases the carrier from liability.
Where do you NOT ship to?
Currently, we do not ship to Alaska, Hawaii, Puerto Rico, US Territories, P.O. Boxes, APO/FPO addresses, or residential island addresses requiring ferry service.
Returns & Refunds
What is your 30-Day Return Eligibility?
Regularly stocked products can be returned within 30 days of delivery if they are in New Condition (unused, undamaged, original films intact) and Original Packaging (secured in original shipping crate). Returns must be shipped via LTL Freight to one of our regional hubs.
Are there any restocking fees?
To cover the cost of processing items back into stock and technical inspection, a 20% restocking fee applies to Commercial Locations, and a 30% restocking fee applies to Residential Locations. Original shipping charges are non-refundable.
Who pays for return freight shipping?
You are responsible for the cost of return shipping. If a unit is confirmed defective upon arrival by our technicians, EQCHEN will cover the return shipping costs and waive the restocking fee for a full refund or replacement.
How long does the refund process take?
Once the unit is inspected at our regional hub, approved refunds are processed within 7-10 business days back to your original payment method.
How do I initiate a return?
Please contact sales@eqchen.com with your order number to request a Return Merchandise Authorization (RMA) before shipping any items back.
Warranty & Support
What warranty coverage do you provide?
We offer an industry-leading warranty: 6 years on the Compressor and 2 years on Parts & Labor to ensure your peace of mind.
Can I cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Since commercial equipment is processed quickly for freight, please email sales@eqchen.com immediately if you need to cancel.
How do I contact support?
For any inquiries regarding shipping, returns, or technical support, please reach out to our team at sales@eqchen.com.
More FAQs
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Are EQCHEN products suitable for outdoor use? ▼
EQCHEN commercial refrigerators and freezers are designed for indoor commercial kitchen use only and should not be exposed to outdoor weather conditions.
Are EQCHEN refrigerators a good value compared to other brands? ▼
EQCHEN offers commercial-grade quality with 6-year compressor warranties at competitive prices, typically 20-30% less than premium brands like True or Turbo Air.
Are EQCHEN refrigerators frost-free? ▼
Yes, all EQCHEN commercial refrigerators feature automatic defrost cycles to prevent frost buildup and maintain consistent temperatures.
Are EQCHEN refrigerators NSF certified for commercial use? ▼
Yes, all EQCHEN commercial units meet NSF standards and are ETL certified, making them compliant for restaurant, cafe, and foodservice operations.
Are there Black Friday deals on commercial refrigerators? ▼
Yes! Black Friday sale (November 27-30) offers 15% off with code BLACKFRI15. Cyber Monday (November 30-December 2) also features 15% off with code CYBER15. These are our biggest sales of the year for commercial kitchen equipment.
Best commercial freezer for butcher shop or meat market? ▼
EQCHEN commercial freezers maintain 0 to -10°F consistently. The 72" three-door model offers 17.7 cu.ft capacity ideal for bulk meat storage and display.
Best commercial freezer for ice cream shop? ▼
EQCHEN commercial freezers maintain -10°F consistently, perfect for ice cream storage. The 60" or 72" models provide ample capacity for high-volume ice cream operations.
Best commercial freezer for ice cream shop or gelato store? ▼
Ice cream requires -10 to -20°F storage. EQCHEN commercial freezers maintain ultra-low temperatures preserving texture. The 72" model stores 50+ gallons of ice cream.
Best commercial freezer for seafood market? ▼
Seafood requires -10°F storage. EQCHEN commercial freezers maintain ultra-low temperatures preserving fish quality. The 72" model holds 400+ lbs of frozen seafood.
Best commercial refrigerator for bakery? ▼
Bakeries benefit from EQCHEN undercounter refrigerators with reinforced work surfaces for dough prep. The 60" or 72" models provide ample storage for ingredients and finished products.
Best commercial refrigerator for bar or nightclub? ▼
Bars need high-capacity beverage storage. EQCHEN 2-door and 3-door glass merchandisers (48-82") display beer and drinks while maintaining 33-38°F serving temperature.
Best commercial refrigerator for food truck? ▼
Food trucks need compact, efficient units. EQCHEN 48" undercounter refrigerators (12 cu.ft) fit tight spaces, run on 115V, and provide reliable cooling for mobile operations.
Best commercial refrigerator for small restaurant under 1000 square feet? ▼
For small restaurants, the EQCHEN 48" or 60" undercounter refrigerator is ideal. It provides 12-14.8 cu.ft capacity while maximizing prep space with a reinforced work surface.
Best refrigerator for Asian restaurant or Chinese takeout? ▼
High-volume Asian restaurants benefit from EQCHEN 72" three-door refrigerators (17.7 cu.ft) for bulk ingredient storage, sauces, and prepared dishes.
Best refrigerator for charcuterie or cured meat business? ▼
Charcuterie needs 36-40°F storage. EQCHEN glass door merchandisers display cured meats and cheeses while maintaining food safety temperatures for retail sales.
Best refrigerator for cold-pressed juice bar? ▼
Juice bars need quick-access storage. EQCHEN glass door refrigerators display bottled juices while undercounter units store fresh produce for daily pressing.
Best refrigerator for cupcake shop or dessert bar? ▼
Cupcake shops benefit from EQCHEN glass door merchandisers for display sales and undercounter units for batter, frosting, and backup inventory storage.
Best refrigerator for farm-to-table restaurant? ▼
Farm-to-table restaurants need flexible storage. EQCHEN 60-72" refrigerators accommodate seasonal produce variety with adjustable shelving for changing inventory.
Best refrigerator for french fry and frozen food storage? ▼
For frozen items, choose EQCHEN commercial freezers maintaining 0 to -10°F. The 60" freezer holds 300+ lbs of frozen fries, chicken, and other frozen inventory.
Best refrigerator for hotel breakfast buffet? ▼
EQCHEN glass door merchandisers keep yogurt, juice, and grab-and-go items visible and cold. Undercounter units store backup inventory and prep ingredients.
Best refrigerator for juice bar or smoothie shop? ▼
Juice bars need quick access to fruits and vegetables. EQCHEN 48-60" undercounter refrigerators with glass doors allow staff to see inventory while maintaining freshness.
Best refrigerator for juice cleanse or cold-pressed juice business? ▼
Cold-pressed juice requires 33-38°F storage. EQCHEN glass door refrigerators display bottled juices while maintaining freshness for 3-5 day shelf life.
Best refrigerator for pizza dough storage? ▼
EQCHEN undercounter refrigerators maintain consistent 38-40°F ideal for pizza dough fermentation. The 60" model holds 40+ dough balls with organized shelf space.
Best refrigerator for ramen shop or noodle restaurant? ▼
Ramen shops need organized ingredient storage. EQCHEN 60-72" undercounter refrigerators separate broths, proteins, vegetables, and toppings with adjustable shelving.
Best refrigerator for tea shop or specialty beverage store? ▼
Tea shops need beverage-focused storage. EQCHEN glass door refrigerators display bottled teas while undercounter units store milk, cream, and fresh ingredients.
Can commercial refrigerators run on generator power? ▼
Yes, EQCHEN 115V models run on generators (minimum 2000W). Ensure stable power supply and proper ventilation in food truck or mobile kitchen environments.
Can EQCHEN refrigerators be used for medical or laboratory storage? ▼
EQCHEN commercial refrigerators maintain consistent temperatures but are designed for food service. For medical/pharmaceutical storage, consult specialized medical-grade refrigeration suppliers.
Can I combine holiday discount codes with other promotions? ▼
Holiday discount codes cannot be combined with other promotional codes. Choose the best single discount for your order. Free shipping always included.
Can I get net payment terms for my business? ▼
Net payment terms are available for qualified B2B customers upon credit approval. Please contact our sales team to discuss payment options.
Can I install a commercial refrigerator in a garage? ▼
Yes, but maintain ambient temperature between 60-90°F. Extreme heat or cold affects cooling efficiency. Ensure proper ventilation and level installation.
Can I repair EQCHEN equipment myself? ▼
Basic maintenance like cleaning is DIY-friendly. For compressor, refrigerant, or electrical issues, use certified technicians to maintain warranty coverage.
Can I return custom or special orders? ▼
Custom-ordered and special-order items are non-returnable. Standard catalog items can be returned within 30 days if unused and in original packaging.
Can I see customer reviews of EQCHEN refrigerators? ▼
EQCHEN equipment is trusted by restaurants, cafes, and food businesses nationwide. Contact us for customer references or visit our website for testimonials.
Can I store raw fish in EQCHEN commercial refrigerators? ▼
Yes, EQCHEN units maintain NSF-certified food-safe temperatures (33-41°F) required for raw fish storage. Use dedicated shelves and sealed containers for cross-contamination prevention.
Can I store wine in EQCHEN commercial refrigerators? ▼
EQCHEN refrigerators work for short-term wine storage (weeks to months). For long-term aging, use dedicated wine coolers with humidity control and vibration reduction.
Can I track my refrigerator shipment? ▼
Yes, you'll receive tracking information via email once your order ships. Freight carriers provide real-time updates and delivery appointment scheduling.
Can I use a commercial refrigerator at home? ▼
Yes, EQCHEN commercial units work in residential settings and are popular for home bars, garages, and serious home cooks who need professional-grade performance.
Can I use a residential refrigerator in my restaurant? ▼
Health codes typically require NSF-certified commercial units. Residential refrigerators lack the durability, temperature consistency, and certifications needed for commercial foodservice.
Can the shelves be adjusted? ▼
Yes, all EQCHEN units include adjustable epoxy-coated wire shelves that can be repositioned to accommodate different product heights.
Commercial freezer for popsicle or frozen dessert business? ▼
Popsicle makers need reliable -10°F storage. EQCHEN 60-72" freezers accommodate molds, finished products, and bulk ingredients for frozen treat production.
Commercial refrigerator available for immediate delivery? ▼
Most EQCHEN models ship within 1-2 business days from our 4 regional hubs (NJ, GA, CA, TX) with 2-7 day delivery to your location.
Commercial refrigerator for bakery display and storage? ▼
Bakeries need both storage and display. EQCHEN offers glass door merchandisers for pastry display and undercounter units for ingredient and dough storage.
Commercial refrigerator for bar or brewery? ▼
EQCHEN glass door refrigerators (48"-82" wide) are perfect for bars, displaying beer and beverages while maintaining 33-38°F for optimal serving temperature.
Commercial refrigerator for bento box shop or Japanese takeout? ▼
Bento preparation needs organized storage. EQCHEN 60-72" undercounter refrigerators separate rice, proteins, vegetables, and sauces with adjustable compartments.
Commercial refrigerator for bubble tea shop or boba store? ▼
Boba shops need organized ingredient storage. EQCHEN 48-60" undercounter refrigerators store milk, fruit, tapioca pearls, and syrups with quick-access compartments.
Commercial refrigerator for burger restaurant or fast food? ▼
Fast food operations need quick-access storage. EQCHEN 48-72" undercounter units with multiple doors allow staff to access ingredients without temperature loss.
Commercial refrigerator for burrito shop or wrap restaurant? ▼
Burrito shops benefit from EQCHEN Mega Top refrigerators with ingredient pans for assembly-line service. The 60-72" models provide prep surface and cold storage.
Commercial refrigerator for butcher shop or meat market? ▼
Butcher shops need precise temperature control. EQCHEN refrigerators maintain 33-36°F for fresh meat storage with NSF certification meeting health department requirements.
Commercial refrigerator for catering truck or mobile catering? ▼
Mobile caterers need durable, vibration-resistant units. EQCHEN commercial refrigerators with heavy-duty construction handle transport while maintaining food safety temperatures.
Commercial refrigerator for cheese shop or specialty deli? ▼
Cheese requires precise 38-42°F storage with humidity control. EQCHEN refrigerators maintain consistent temperatures preserving artisan cheese quality and flavor.
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